Last Updated: September 2026

At Uncle Herb, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. We carefully package every order to ensure your products arrive safely, securely, and in excellent condition.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are carefully reviewed, packed, and prepared for shipment by our team.

Please note that processing times may vary during high-volume periods, holidays, or special promotions.

Shipping Times

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Priority Shipping: 1–3 business days (where available)

Delivery times may vary depending on your location, shipping carrier delays, weather conditions, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor your package until delivery.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Uncle Herb is not responsible for delays, lost packages, or delivery issues caused by incorrect addresses provided by the customer.

If you notice an error with your shipping address, please contact us as soon as possible.

Discreet Packaging

We understand the importance of privacy. All orders are packaged carefully using discreet and secure packaging to protect your purchase and personal information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team. We will work with you and the shipping carrier to help resolve the issue.

Contact Us

For any shipping questions, please contact:

Email: support@uncleherb.com