ast Updated: September 2026

At Uncle Herb, customer satisfaction is our priority. We want every customer to have a positive experience with our products and service.

Returns

Due to the nature of our products, we only accept returns for items that are:

  • Incorrectly shipped
  • Damaged during delivery
  • Defective upon arrival

Items must be reported within 7 days of delivery.

Return Requirements

To request a return, please provide:

  • Order number
  • Description of the issue
  • Photos of the product and packaging (if damaged)

Our team will review your request and provide further instructions.

Non-Returnable Items

For safety, quality, and product integrity reasons, we cannot accept returns for:

  • Opened products
  • Used products
  • Products damaged after delivery
  • Incorrect orders caused by customer selection

Refunds

Once your return request has been approved, we will process your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive an incorrect or damaged order, please contact us immediately. We will review the issue and provide a suitable resolution.

Order Cancellation

Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, cancellation is no longer available.

Contact Us

For return or refund assistance:

Email: support@uncleherb.com